Privacy Policy

DANUV AI Inc. ("DANUV", "we", "us" or "our") respects the privacy of individuals who visit our website, communicate with DANUV, submit business inquiries, use DANUV-powered AI experiences, or become DANUV customers.

This Privacy Policy explains how we collect, use, disclose, retain and protect personal information in connection with our website, AI-powered customer engagement services, onboarding processes, administrative systems, payment-related workflows and related business operations.

Depending on how you interact with DANUV, we may collect information such as:

• Name, business name and job title
• Email address and phone number
• Website address and industry information
• Information submitted through our Get Started or onboarding forms
• Business service information, service areas, hours, FAQs and qualification criteria
• Communications with DANUV personnel or DANUV-powered AI assistants
• Lead qualification information provided during website conversations
• Customer onboarding and account information
• Payment transaction references, payment status, receipt information and billing records
• Technical information such as browser type, device information, IP address, access logs and website usage data

DANUV does not require customers or website visitors to provide sensitive government identification numbers, banking credentials, passwords or other unnecessary highly sensitive information through DANUV AI conversations.

We may use personal information to:

• Respond to business and sales inquiries
• Review onboarding requests
• Assign inquiries to authorized DANUV sales representatives
• Configure AI assistants for customer businesses
• Provide customer support
• Process and record payments
• Generate and send payment receipts
• Manage recurring billing and payment status
• Maintain operational and audit records
• Improve DANUV products, services, workflows and customer experience
• Detect misuse, fraud, security issues or unauthorized activity
• Comply with legal, tax, accounting or regulatory requirements

DANUV provides AI-powered customer engagement experiences that may collect information submitted by website visitors. Customers may configure their DANUV assistant using approved business information such as services, FAQs, service areas, qualification questions, business hours and escalation instructions.

Information entered into an AI conversation may be processed to provide responses, qualify an inquiry, capture a lead, route a request or support follow-up.

AI-generated responses may not always be accurate or complete. Sensitive, uncertain or important matters may be escalated to a human where appropriate.

Where required, DANUV obtains consent before collecting, using or disclosing personal information.

By submitting information through a DANUV form, requesting onboarding, communicating with DANUV or voluntarily providing information through a DANUV-powered AI experience, you consent to the collection and use of information as described in this Privacy Policy, subject to applicable law.

DANUV may use third-party payment processors to process setup fees, recurring subscription payments, refunds and related transactions.

DANUV intends to minimize direct handling of sensitive payment card information. Payment processors may collect and process payment credentials according to their own privacy and security practices.

DANUV may retain transaction identifiers, payment status, amount, payment date, receipt number and related accounting records for operational, audit, tax and compliance purposes.

DANUV may use trusted third-party service providers to support our operations, including providers for:

• Cloud hosting and database services
• Artificial intelligence processing
• Email delivery
• Payment processing
• Analytics and monitoring
• Customer communication and technical infrastructure

These service providers may process information only as required to provide their services and subject to their contractual and legal obligations.

DANUV does not sell personal information for direct monetary payment.

We may disclose information when necessary to:

• Provide DANUV services
• Work with authorized service providers
• Complete payment and billing processes
• Protect DANUV, our customers or users
• Investigate fraud or security matters
• Comply with legal obligations, court orders or regulatory requests
• Complete a business transaction such as a merger, financing or acquisition, subject to applicable law

DANUV uses administrative, technical and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration or disclosure.

No internet-based system can guarantee absolute security. Users are responsible for protecting their own credentials and devices.

DANUV may retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, enforce agreements and comply with legal obligations.

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

Subject to applicable law, individuals may request access to personal information held by DANUV and may request correction of inaccurate information.

We may need to verify identity before responding to a privacy request.

DANUV may use cookies, analytics tools, log files and similar technologies to understand website usage, improve performance, maintain security and support website functionality.

Browser settings may allow users to restrict or disable certain cookies, although doing so may affect website functionality.

DANUV websites may contain links to third-party websites or services. DANUV is not responsible for the privacy practices, content or security of third-party websites.

DANUV services are intended for business use and are not directed to children. DANUV does not knowingly seek to collect personal information from children through its business services.

Some DANUV technology or service providers may process or store information outside Canada. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction.

DANUV may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The effective date shown at the top of this page indicates the latest version.

Questions or requests concerning this Privacy Policy or DANUV's handling of personal information may be directed to:

DANUV AI Inc.
Email: danuvaiinc@gmail.com
Website: https://www.danuv.ai